Articles

The Profit Game

An insurance adjustor’s take on closing the gap between restoration contractors and insurers ace it, restoration professionals, the insurance industry considers you neither friend nor ally. The motivation behind the concepts of unit cost estimating, 10 percent overhead, 10 percent profit and even estimating software was to reduce the cost of a claim and damper your profits. The reason they study remediation methodology is not to be more knowledgeable to extend better service. It’s to better identify differences in scoping and price and minimize what they perceive to be excessive or exaggerated costs. The

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Tearing Down Challenges

HarenLaughlin Restoration (HLR) was invited by a property management firm and its client, the Homeowners Association of Ravello at Briarcliff, to bid for repairs to two four-story condominiums in Kansas City, Missouri, with construction defect-related damages. HLR was awarded the contract and work began around June 2015. Several unique aspects of the project resulted in some logistical challenges but with ingenuity and attention to detail, the firm was able to successfully complete the project under budget and with minimal inconvenience to the individual tenants. “Constant evaluation and adjustments to manpower kept us on schedule,”

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Reviving a Medical Center in Record Time

BELFOR Property Restoration receives this year’s Phoenix Award for Innovation in Restoration Last December, a two-alarm fire sparked patient evacuations at Medical Center Health System’s Center for Women & Infants in Odessa, Texas. An isolated electrical fire stemming from a third-floor physician room created significant fire, smoke, and water damage. BELFOR Property Restoration immediately dispatched an emergency response team to the medical center and worked around the clock to restore medical center operations and patient care within just five weeks. As the region’s largest medical center, the MCH Center for Women & Infants is

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Rising Stars in Restoration

Katie Smith, CR Chief executive officer PHC Restoration Raleigh, North Carolina Age: 34 What drew you to the restoration industry? I grew up in this business and though I saw how hard my father worked, I also saw that the restoration industry provided a wonderful living for our family. I also found that it was rather noble work to repair someone’s homein a time when they needed it the most. When my father approached me to join the family business, it was easy to say yes because I’m passionate about the opportunities we are

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What Should a Restoration Contractor Do When Faced with Odors?

Unpleasant odors in a structure are a common problem faced by cleaning and restoration contractors. Frequently, when odors are part of the cleaning and restoration equation, contractors know that. before the project begins. Fire residues, pet odors, and microbial smells from black water or mold losses are often obvious upfront. However, some odors do not appear until after the project is underway. In these cases, a contractor typically uncovers something that makes the area smell bad, or something during the cleaning or restoration process creates an objectionable odor. Either way, the responsibility of the

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Inside Aviation Restoration A closer look at this specialty niche through the eyes of one company.

When an airplane crashes, we immediately visualize the wreckage and the resulting disaster scene. These scenarios often end in tragedy, and because of this, BMS CAT, Inc., is determined to make a difference through its job of restoring the personal effects (PE) of plane crash victims. “Ultimately, we are providing a service to the families of aviation disasters, and I know there is not another company in the world that can do what we do, with our level of services and compassion,” said Mark Rocco, vice president of Document Recovery Services and Government Contracting

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A Spotlight on Restoration Projects from Across the Globe

Company: ServiceMaster of Edmonton Location: Alberta, Canada Project Name: Alberta School Board Insurance Exchange Catastrophic Overland Flooding At the end of June 2013, a catastrophic overland flooding decimated many communities in Southern Alberta. Thousands of buildings were lost to the flooding, including numerous properties insured through the Alberta School Board Insurance Exchange (ASBIE) program. Six structures belonging to Foothills School Division (FHSD) and three structures belonging to Christ the Redeemer Catholic Schools (CRCS) in High River, Alberta, were among these. After being contacted by the insurance adjuster, Senior Project Manager Wade Meyer worked on

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The Reality of Mold Remediation Licensing

In the words of the famous line from the movie “Raiders of the Lost Ark,” the room was full of “top men” (and top women). They milled about nervously, while the lead instructor and assistant instructors went through their preparations. While not cowed by the possibility, everyone anxiously watched for the arrival of the auditor for the Department of Labor. So began the first day of classes offered by the first-ever mold training provider approved by the State of New York for contractor licensing. MOLD REGULATIONS FORCE CONTRACTORS TO RESPOND As of Jan. 1,

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Misconceptions About Insurance Restoration Work

I’ve been an independent adjuster for more than 30 years. During that time, I’ve studied how contractors interact with insurance adjusters. In recent years, I’ve consulted or presented workshops for the restoration industry to help these professionals increase the market share of insurance claims work. You might say I’m a friend of the restoration industry, but I am still a practicing independent adjuster. Many contractors who do business or hope to do business with insurance adjusters have misconceptions about the insurance claims industry and this affects their efforts to penetrate this fruitful market. Whenever

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Hiding Out Pt 1

Most of the challenges business owners face as they grow their companies can be traced to a handful of entrepreneurial behaviors they bring to their companies. Whether it’s the quality of the products or services we pro-duce, our competitive position, employee turnover or even the financial performance of our companies, drilling a little deeper into these problems frequently reveals that these are merely symptoms of their under- lying behaviors. Trying to correct these problems without addressing the behaviors that led to them is a losing battle. The problem appears to go away at first,

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