Articles

Get on Board or Get Left Behind: Property Restoration’s Need for AI

AI will not replace humans in the workforce, but companies using AI will replace restorers who ignore it. The property restoration industry is rife with opportunity, having grown significantly over the last decade. Demand for property restoration services will only increase over the next several years due to factors such as the increasing frequency of natural disasters and aging infrastructure across the country.   However, the industry faces a challenge in efficiently meeting the increasing demand for high quality restoration services. Restoration firms globally need more necessary human capital and advanced technological resources to respond to

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Trends and Awareness Position Contents Restoration Industry for Continuing Growth

There’s never been a better time to invest in the contents and personal property restoration industry.  Every year, more and more homeowners discover the value of the services our industry provides. The growing public awareness of the benefits of emergency cleaning and restoration businesses has boosted the sector to a value of more than $7 billion in the U.S. alone, with continuing growth expected over the next several years.  In addition to growing consumer awareness, there are several trends moving in directions that support growth for this industry.  The population is aging: The number

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Walking the Talk: Leadership and Accountability in Real Life

Accountability isn’t a concept we just preach to our teams—it’s something we have to live out, day in and day out. And sometimes, it’s messy. It means owning up to our mistakes, having hard conversations, and being willing to hold ourselves to the same standards we expect of others. I recently had one of those moments. You know, the kind where your own behavior comes under the microscope, and you realize you’ve been falling short. It wasn’t fun, and it sure as hell wasn’t comfortable, but it was a turning point—one that reminded me

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Spot On Marketing in 60 Seconds – Referral Marketing Gratitude

Showing gratitude to your referrers is a powerful way to build lasting relationships and encourage even more referrals. A thoughtful gift, like a small surprise or a branded item, can make a big impact, leaving your referrers feeling valued and appreciated. Consider offering exclusive perks, like discounts on future services or referral bonuses, to reward their loyalty. And don’t underestimate the power of a simple, personal phone call—taking the time to express your thanks directly can leave a lasting impression. This Thanksgiving season, focus on nurturing your referral relationships, and watch your network grow

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Mental Health Roundtable

Editor’s Note: The very things that so many restorers love about their job—helping others in times of greatest need, the rush of adrenaline, and the constant demand for their services—are also the things that, if left unchecked, can lead to mental health challenges. Currently, there is research showing the presence of burnout among restorers, but little research on its impacts. To shine a light on this important issue, we’ve gathered three individuals who have helped champion the cause of mental health in our field. They share their perspectives on how mental health impacts restorers

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Let’s Demo!

As water damage contractors, our job is to dry stuff. Sometimes, we dry can materials, like carpet or plywood subfloor. Other times, we have to remove a material to access something else we need to dry, or because it’s contaminated. For example, we remove drywall and insulation to expose and dry the wall cavity framing and sheathing. It’s easy to fall into the mindset of ‘this is an emergency’ and focus solely on the demolition. Undoubtedly, time is a critical factor in minimizing damage, controlling mold growth, and other aspects. However, we must always

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From Marine to Multi-Million Dollar Business Owner: Jim Bonner’s Story

Reflecting on his early years, Jim Bonner describes himself as a “young, lost man.” He grew up in Pennsylvania, raised by his mom along with his older brother. Life’s challenges left Jim feeling unsure of his place in the world, longing for community, connection, and purpose. He never had a strong father figure, and school was a constant struggle due to undiagnosed dyslexia.  Jim’s desire for more from his life ultimately drove him to great achievements, including an officer position in the Marines, a career as an FBI SWAT team member, and, finally, the

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Leaning on a Franchise: One Veteran’s Journey to Business Ownership

From a young age, Dan Derbes had a clear vision of where he wanted to go in life. As a child, he was very interested in building model warships, prompting him to research the Navy and the Naval Academy. He discovered that this career combined three of his favorite things–the ocean, warships, and traveling the world. With a sense of clarity uncharacteristic for his age, Dan set his sights on joining the Navy and didn’t look back. With the full support of his family, Dan entered the ROTC right after graduating high school and

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The State of Our Industry: A Year of Challenges and New Opportunities

“It’s been an interesting year.” That’s the phrase I’ve heard on repeat in 2024. More often than not, the undertone is hinting at the challenges businesses have faced this year.  As a whole, 2024 started slow. Claims volume was down starting in Q4 of 2023, with that trend carrying into Q1 of 2024. Verisk data showed claims volume was down more than 22% in Q1 of this year compared to the same period in 2023. But by June, there was an 8% increase in claims volume, year-over-year.  While many restorers did feel that downturn,

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Don’t Let A Cash Crunch Ground You as You Prepare for Liftoff in 2025

Recently, I found myself watching a documentary on the U.S. Navy Blue Angels on Amazon Prime. It was pretty cool.  The Blue Angels are renowned for their breathtaking maneuvers, flying just inches apart from each other at remarkable speeds. Yet, even these elite pilots aren’t immune to the punishing forces of nature.  Picture a fresh Blue Angels pilot facing G-forces in mid-flight. Despite their skill level or years of experience leading up to this flight, the sheer intensity of the maneuvers pulls blood away from their brain, putting them at risk of blacking out

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