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The Difference Between Sorption

October 22, 2024 8:50 am

In chemistry, physics, and environmental science, the terms sorption, absorption, adsorption, and desorption describe different mechanisms of how substances interact with each other. These processes are critical in a wide variety of applications, from water treatment and catalysis to drug delivery systems and material science. This article will explain these terms in detail, highlight their differences, and include relevant scientific references to provide a deeper understanding. 1. Sorption: The General Term Sorption is an umbrella term that refers to the process in which one substance becomes attached to another. Sorption encompasses both adsorption and

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Legal Matters

October 22, 2024 7:30 am

Welcome to our series of articles on getting paid faster and collecting more on your insurance jobs, which perennially tops the list of concerns in the industry. As the leader in insurance billing for restoration contractors, we’re on track to process 15,000+ claims this year, so we’re uniquely positioned to help you improve your billing performance. For this first article, we’ll start with some legal matters. First, get an Assignment of Benefits (AOB) signed. It transfers an insured’s post-loss rights to you, which gives you the right to negotiate with and direct payment from

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Keep Up with Standards and Certifications

October 18, 2024 8:21 am

Happy September everyone!  As summer comes to a close and kids are heading back to school, many of us are watching the tropics in hopes of a hurricane that will bring some profitable work!  I received several questions last month, which is great! The question I want to address in this issue is one that most companies have. “We have a hard time keeping up with certifications and new and revised standards. Do you have any recommendations for smaller companies struggling in this area?” The struggle to keep up with the changing standards, as

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Training That Pays Off: Get the Best Return on Your Investment

October 17, 2024 8:12 am

Zig Ziglar has an amazing quote about training staff, “The only thing worse than training people and having them leave is not training people and having them stay.” Zig’s quote hits home for many restoration professionals. Do I invest in people and then fear they leave for a few extra dollars or start their own business? Do I not invest in training and have a team full of low-competence team members I will have to babysit? Training is a tough subject in our industry. My friend, IICRC instructor Bruce DeLoatch, once said to me,

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We’re Missing the Mark on Customer Experience in Disaster Restoration

October 14, 2024 10:51 am

One of the biggest mistakes we’re making in the disaster restoration industry isn’t technical, it’s strategic—and it’s costing us. We’ve become experts at drying out basements, cleaning up after fires, and restoring homes and buildings after hurricanes, but there’s one area where we’re falling short: customer experience. Here’s the hard truth: we aren’t thinking strategically enough about the experience our customers are having from the moment they first call us to the time we wrap up the job. Many of us are operating under the assumption that if we deliver a high-quality restoration service,

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The Fire Trifecta: Synthetic, Protein, and Natural Damage Decoded

October 11, 2024 9:38 am

Fire damage restoration is a complex and challenging field that requires specialized knowledge and expertise. Recently, I encountered a contractor at a fire-damaged residential property who was struggling to eliminate persistent odors. As we walked through the smoke-stained rooms, it became apparent that the contractor lacked a fundamental understanding of the different types of fire residues and their unique characteristics. This knowledge gap was hindering the restoration process and leaving the homeowner frustrated with lingering smells that seemed impossible to eradicate. This experience highlighted the critical importance of understanding the three main classifications of

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Florida’s Emergency Rule 69BER24-4 – What You Need to Know

October 11, 2024 8:33 am

On October 9, 2024, just minutes before Hurricane Milton’s landfall, Florida adopted Emergency Rule 69BER24-4. This rule comes in response to the looming threat posed by Hurricane Milton and the earlier Hurricane Helene, aimed at mitigating property loss and ensuring transparency for Florida consumers. The state regulators have made it clear: transparency and communication between consumers, adjusters, and insurers are key to protecting Florida residents from post-storm fraud and unfair practices in the property insurance market. What does the new Emergency Rule mean? 1. Electronic Estimating Program Requirement** – Adjusters must use an electronic

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Navigating the New Overtime Rules: What They Mean for Employers and Employees

October 10, 2024 7:00 am

The Department of Labor has introduced significant changes to overtime regulations, impacting employers and employees across various industries. These new rules aim to ensure fair compensation for extended work hours and substantially shift how businesses operate and how workers are compensated. Let’s explore what these changes require, when they take effect, and their implications for everyone involved. Understanding the New Overtime Rules The latest overtime regulations, which took effect on July 1, 2024, increase the salary threshold for overtime eligibility. Previously, employees earning up to $35,568 annually were entitled to overtime pay for any

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A History of Carpet

October 9, 2024 7:00 am

What we know today as wall-to-wall carpeting wasn’t a reality until the 1950s when acrylic yarn and tufting technology made carpet affordable and a commodity product. Before then, woven rugs were the norm, and while they could be put around an entire room, they didn’t have the softness and comfort underfoot like a stretch-in carpet has. Since the 1950s, more synthetic yarns have made carpet more affordable, with many different colors and styles available.  The Early Days of Carpet Fibers Wool was the first fiber used in the flooring industry, which started in the

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What do Dehumidifier Chart Factors Represent?

October 8, 2024 8:49 am

With Desiccants, it is about processing the air, or Air Changes per Hour (ACH). The higher the Class, the more ACHs are needed to capture the humidity or create a better vapor pressure differential. Class 1 = one ACH; Class 2 = two ACH, and Classes 3 & 4 = 3 ACH. For refrigerants, let’s use the LGR class factors. Class 1 Factor  = 100 Class 2 Factor = 50 Classes 3 & 4 Factor = 40 Simply put, on a Class 1 loss (least potential evaporation), you divide the entire cubic feet of

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