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Paul Davis Restoration of Tampa CAT Case Study

June 13, 2024 6:33 pm

Hurricane Ian, a strong Category 4 hurricane, made landfall on the coast of Cayo Costa in southwestern Florida on September 28, 2022. It was the fourth largest storm to hit Florida and has been one of the largest recovery missions in state history. While Tampa sustained some damaged properties, the bulk of the devastation was further south. Paul Davis Restoration of Tampa received a dispatch the following day that one of our national commercial partners, Bass Pro Shops in Fort Myers, had sustained wind damage to their roof and had water inside their building. They

Using Curiosity to Improve Your Business

June 13, 2024 2:23 pm

Managers often spend countless hours looking for the best ways to perform tasks, administer functions, and run departments. This often works well for a short period of time. However, to create an enduring business, managers should be curious and encourage curiosity. Cultivating curiosity in business creates enduring businesses that are less likely to falter. In this article I cover three areas where curiosity can improve the performance of managers, sales teams, and production teams. The People “The best people don’t need to be managed. Guided, taught, led—yes. But not tightly managed.” -Jim Collins Curious companies

Enhance Restoration Profits: Customer Acquisition Costs

June 12, 2024 11:52 pm

For most restoration companies, water damage mitigation jobs are the lifeblood of their organization. The ability to leverage equipment to scale earnings well beyond the limits of their workforce, coupled with solid profit margins, make this both a lucrative and competitive space. Getting water damage leads can be tricky, and making sure they are profitable leads is even more challenging, especially as pay-per-lead vendors announce sizeable increases in their cost-per-call pricing in 2024. But, cost aside, as long as you measure the right metrics, the sky’s the limit for your growth potential. Today, we’ll

Leaning on Industry Partnerships: How BYLT Utilized Its Affiliates to Tackle A 400-Unit Mold Remediation Project

June 12, 2024 11:55 am

Welcome to another C&R Case Study! We LOVE sharing your unique and interesting stories with the industry. Is there a project your company has tackled in the last few years you think has some built in lessons (good and/or bad!) for fellow restorers? Reach out to Associate Editor Lauren at [email protected]! 1. Share a little bit about your company. BYLT was founded in 2018 and is headquartered in Millersville, Maryland. We are strategically situated within the vibrant D.C. and Baltimore Metro areas, positioning BYLT as a prominent player in disaster restoration services. Our expertise

Micro/Macromanagement: Balancing Direction and Empowerment with Employees

June 11, 2024 8:58 am

Sometimes, people just need to be told what to do and how to do it. Such was the case recently with one of my clients after an employee of his was caught by a coworker drinking beer on the job site. Clearly, it was a violation of the company’s policy and grounds for immediate termination. Taking specific and immediate action was warranted, and handling such action in accordance with the proper procedures was necessary. With these types of issues, leaders can choose to empower the immediate supervisor to handle things appropriately and expect (or

What’s With All the Negative Pressure Around Here? (And Why It’s A Good Thing)

June 11, 2024 7:00 am

On many water damage projects, we should create a condition of negative pressure also called negative air or a pressure differential. The main purpose of this negative pressure is to eliminate cross-contamination to unaffected spaces. We create negative pressure by pushing or pulling air out of our contained space, causing air from the surrounding spaces to come into the space, replacing the air being removed. Think of how turning on the exhaust fan in a bathroom would cause air to come under the door from the hallway to replace the air being exhausted out.

Why Restoration Professionals Should Care About Business Income

June 7, 2024 9:14 am

As a restoration professional, you are the first responder in the aftermath of a disaster. Much like a paramedic or an emergency room physician, your task is to stabilize the situation and prevent further damage. You are often the initial point of contact for a business owner after a devastating loss. This business owner, likely in a state of shock, sees their life’s work reduced to a pile of debris. It’s easy to get caught up in the immediate aftermath, focusing on debris, water, or smoke—what you can see and smell. Your goal, along

Add a Zero: I’ve Interviewed Over 500 Restoration Companies Looking to Sell: Here Are Three Key Considerations Every Buyer or Seller Should Make

June 6, 2024 9:32 am

Three years ago, our leadership team decided to tap into private equity to grow ATI through mergers and acquisitions. Ultimately, it was decided that I would oversee this department, and I transitioned into the role of ATI’s Chief Acquisitions Officer. What has followed is what I like to describe as trial by fire. When we first started, our strategy was simple: buy full-service companies, meaning they have the capability to handle emergency services and full-service repairs in markets where we were not present. Our strategy quickly changed, as friends in the industry, our team,

Accountability – Why Do We Avoid It?

June 4, 2024 7:00 am

Right now, there are so many buzzwords floating around the workforce…some more annoying than others. Culture, safe space, alignment, bandwidth, deep dive, and out-of-the-box are a few on my radar that have created a paradigm shift and disruption for many companies. Buzzwords help to capture and define conversations as to what we see happening within the workforce. Accountability was a cringe-worthy buzzword for me simply because it was being overused without understanding the purpose or what it takes for accountability to be successful. See, accountability is rarely a natural characteristic people hold. People find

The Importance of Being IICRC Certified

June 3, 2024 9:49 pm

In the ever-evolving landscape of technical professions, staying ahead of the curve is not just beneficial—it’s essential. One way to ensure a technician’s expertise and commitment to industry standards is through certification. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) stands out as a gold standard for professionals in various inspection, cleaning, and restoration fields. In this article, we’ll explore why obtaining IICRC certification is crucial for technicians and how it can elevate their skills and credibility. Industry Recognition: Being IICRC certified instantly sets a technician apart from the crowd. The IICRC is

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Paul Davis Restoration of Tampa CAT Case Study

Using Curiosity to Improve Your Business

Enhance Restoration Profits: Customer Acquisition Costs

Leaning on Industry Partnerships: How BYLT Utilized Its Affiliates to Tackle A 400-Unit Mold Remediation Project

Micro/Macromanagement: Balancing Direction and Empowerment with Employees

What’s With All the Negative Pressure Around Here? (And Why It’s A Good Thing)

Why Restoration Professionals Should Care About Business Income

Add a Zero: I’ve Interviewed Over 500 Restoration Companies Looking to Sell: Here Are Three Key Considerations Every Buyer or Seller Should Make

Accountability – Why Do We Avoid It?

The Importance of Being IICRC Certified

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