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Getting Paid: A Comprehensive Guide for Restoration Businesses

July 1, 2024 11:56 am

Ensuring timely payment is not just a necessity but a cornerstone of running a successful restoration business. While the industry offers rewarding opportunities, navigating the complexities of billing and collections can often prove challenging. In this article, I delve deeper into the strategies and best practices that restoration professionals can employ to streamline their payment processes and safeguard their financial stability. 1. Data Integrity: The Foundation of Payment Assurance At the heart of every successful payment transaction lies data integrity. Comprehensive documentation is not merely a formality but a fundamental requirement for substantiating payment

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Letting Go to Grow

June 27, 2024 8:00 am

“The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.”  –Ronald Reagan April marked nine years in the restoration industry for me. In many ways it feels like I’ve always been here, and in many others it feels like my time here has only just begun. Like many of you in your own companies, I’m often thinking about what’s next for C&R (and my company Blueprint Creative), what type of people I need to fill in where I

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Change the Game with Job Costing: Tips for Implementing into Your Business

June 26, 2024 8:53 am

Full disclosure – I don’t consider myself a finance guy, an admin type, or even a numbers person. I have always been a fairly strong leader and tend to be good with the big picture and implementing systems, but all the little details have never been my strong suit. There are many far more qualified people to talk about numbers than me. However, a passion I developed while owning my cleaning and restoration company was job costing, and I feel very comfortable discussing why job costing is important and how to get your team

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Planting Seeds Isn’t Seasonal

June 25, 2024 8:50 am

What is top of mind for you as you make your way through the busy summer season? It’s probably the million things required to handle the surge of projects coming in the wake of summer weather events. Allow me to add one more thing to your long list of priorities – do NOT forget about the Fall. Keep. Planting. Seeds. When things get busy, don’t forget about doing the things you need to do NOW that turn into business in 3-4 months. A garden analogy really fits here in some ways. If you want

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How to Inspire Mid-Level Managers by Engaging and Empowering Them

June 25, 2024 8:37 am

Back in November, I was given the honor of becoming the Chief Operations Officer. One of my first initiatives was to spend time with the mid-level managers to understand and learn more of their day to day. What I discovered (and still learning), is just how much burden and weight they carry on their shoulders. These roles are truly the unsung heroes of the organization. Mid-level managers are in this in-between role of still learning and moving upward.  In many ways, mid-level managers are the glue that holds an organization together. They bridge the

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Case Study: Restoring a Flooded Hotel and Getting Paid in Full

June 24, 2024 11:56 am

We are Rare Restoration and Roofing, a local, family-owned, operated, culture-first, full-service restoration company based in Colorado Springs. We service commercial and residential clients all over the front range from our two brick-and-mortar locations. Between Rare and our sister carpet cleaning company, we have the most truck-mounted extractors in the region, allowing us to respond to losses much larger than we could take on alone. We have a team of 20 certified restorers with varying years of experience.  Tell us about the loss. This call came in on a Sunday evening from a Google

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Revolutionizing Customer Service in the Restoration Industry: Maximizing Potential through Strategic Outsourcing

June 19, 2024 9:51 am

In the challenging world of cleaning and restoration, where quick and precise action is crucial, customer service isn’t just about providing help—it’s the foundation of a successful business. Whether dealing with water damage, fire restoration, or carpet and upholstery cleaning, how well a company handles customer interactions is a key factor in building its reputation and overall success. This article explores the vital role of customer service in the cleaning and restoration sector and takes a closer look at the smart choice of outsourcing this essential function to specialized service providers for added benefits

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Stacking Deposits for the Win: Elevating Restoration Operations

June 17, 2024 8:50 pm

In the bustling, high-stakes world of insurance restoration, where moments matter and every interaction counts, one strategy stands out for its simplicity and effectiveness: “Stacking Deposits for the Win.” This approach, rooted in the power of incremental agreement and building trust, can transform the way restoration contractors engage with clients and team members, ensuring smoother project execution and heightened customer satisfaction. Imagine this: a home devastated by water damage stands as a testament to the havoc nature can wreak. The homeowners are stressed, their lives upended, and they look to you for solutions. At

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Spot On Marketing in 60 Seconds – Using Blogs On Your Website

June 17, 2024 7:05 pm

Blogs are a powerful tool that can significantly enhance your online presence. By regularly posting fresh, relevant content, you can drive more traffic to your site, improve your search engine optimization (SEO), and establish yourself as an authority in your industry. Curious about how to get started with blogging for your business? Contact us for expert help.    

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What Are the Best Biocides I Can Use to Kill Mold on Mold Remediation Jobs?

June 17, 2024 7:00 am

Introducing “Ask Rachel,” a new, must-read column in C&R! Written by none other than restoration educator extraordinaire Rachel Adams, this column offers you the unique opportunity to tap into Rachel’s vast reservoir of knowledge and experience. Send in your queries and buckle up for insightful, practical advice. Don’t miss your chance to learn from the best! Using chemicals to “kill” mold should not be the goal of the remediation contractor.  Non-viable mold spores contain the same toxigenic and/or allergenic properties as their viable counterparts. The majority of mold is non-viable to begin with. This

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