Articles

If you spend any time around carpenters, you will likely witness a hearty, often colorful debate about how to perform a repair on a building. Methods and materials are discussed, sometimes with language that you wouldn’t hear anywhere else (and that would likely make even the most worldly of people blush). Those debating will be certain that their method is correct because, right or wrong, they have completed the task hundreds of times. In these conflicts, often the best idea wins. Occasionally, an animated discussion devolves into name calling, someone walking off the job,

Professionals in the cleaning and restoration industry must possess a skill set that’s both wide-ranging and deep. They need to master the latest in restoration technologies and techniques, health and safety, and environmental laws. Another skill set that restoration professions should master, which is just as important as those aforementioned, is customer service — specifically, transparent communication.  Property owners reeling from a flood or a fire are often experiencing one of the most challenging moments of their lives. For that reason, it’s important that restoration professionals be adept at managing client relationships and providing