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IICRC Updates

July 13, 2022 9:48 pm

People’s Choice Award: The time has come to select your favorite IICRC Approved Instructor. Click here and submit your vote before July 30. The winner will be announced on October 1 at the 2022 AIM Awards Ceremony. Same Subscription. Better Features: The new Standards Subscription Site is here with even better features! Access on 2 computers + 2 mobile devices New collaboration mode Customizable highlight options Read-aloud feature Get your subscription at iicrc.gilmoreglobal.com or learn more here. Online Convenience: Find the next step of your career and choose from 10+ industry-recognized Certifications available via

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Why Should They Call You?

July 13, 2022 8:00 am

There are so many choices for the consumer that when they need restoration services, the options are seemingly unlimited. To test this, I recently did a count in seven different market areas to try and understand how many restoration companies were listed, that offered disaster recovery services for the residential or commercial buildings. Not counting the major national firms that are ever-present, we included franchise locations as well as independents, and there was an average of 62 choices for the consumer in each market! We found that in the major areas like Atlanta or

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Dear David: Help Us Settle a Dispute During the Appraisal Process!

July 11, 2022 9:28 pm

Dear David, Our customer’s insurance carrier is disputing our bill and our customer just wants to pay us on their credit card. We have seen stories about restoration contracts that place the burden of the agreed price on the restorer. Likewise, we have seen stories about having an assignment of benefits. We are confused about the appraisal process and how this can resolve the price dispute with the insurance company? Dear Appraisal Confusion, It is normal to be confused by the appraisal process. As hyped as the process has become, not a lot of

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Ownership & Authenticity with Chris and Brandon

July 11, 2022 8:22 pm

In this week’s episode, Michelle catches up with fellow podcasters, Brandon Reece and Chris Nordyke from the Head Heart and Boots podcast, and columns in C&R. This conversation covers everything from personality types and tests and learning to embrace, hone in, and grow in who you are. There are also discussions on tough topics like anger and regret, and managing expectations. Plus, the importance of self-awareness in business and in life, and the impact that can have on sales, family life, and every aspect in between. Other topics include humility in sales, mentorship vs.

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Using Commercial Carpet Cleaning To Drive Water Losses

July 7, 2022 8:00 am

Life is strange. I began my career in the restoration industry because of two last-minute cancellations at my carpet and air duct cleaning business. My business partner, Larry, and I both had clients call us and cancel last minute, so we decided to meet up in a parking lot on a busy intersection to have lunch together. As we stood in the parking lot eating from our lunches next to our wrapped vans, a truck drove up to us and the driver leaned out and asked us if we did carpet and duct cleaning.

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How Critical are Industry-Specific Advisors in M&A?

July 4, 2022 10:28 pm

Q: How critical are industry-specific advisors as I develop my ‘exit plan’? JT says: Great question. Many advisors will say they’re able to assist. However, as you know, the restoration industry has many unique challenges. We essentially speak our own language. Thus, three reasons why industry advisors are best: Industry advisors and consultants are well-versed in best practices, helping you perfectly prepare and maximize value. An experienced industry M&A advisor knows the best buyers, both industry and Private Equity, creating speed and efficiency during the sales/negotiations process. (*Not ‘any’ buyers, the ‘best’ buyers.) Negotiations

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The Great Insurance Crisis: 3 Steps for Restorers

July 3, 2022 8:00 am

The first time I ever left my house to a job interview to get into the restoration business, my car was covered in ash from the recent wildfires in the city where I lived. After a whopping 15 wildfires had started in Southern California that month, the air was even less breathable than the smog we’re used to. The year was 2003 and one of these fires was the largest recorded wildfire in California history, the Cedar Fire. Since 2003, the problem has literally exploded. In fact, the 8 largest California wildfires have all

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It’s About More than the Money | Full Disclosure vol. 1

July 3, 2022 1:12 am

Editor’s Note (Sept. 2021): As promised, here is the second of four new columns we are unveiling in C&R in the next few weeks. You’ve already met Marcie and her Team Talk column. This week, meet Scott Walden, the man behind our Full Disclosure column. Scott is a U.S. Army veteran who believes strongly in authentic servant leadership. He promises full disclosure on all things restoration and leadership-related in his monthly columns. You can catch the latest from Scott in the C&R eNewsletter the first Tuesday of every month.  UPDATE: As C&R has grown

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Nonresidential Construction Spending Slightly Dips in May

July 1, 2022 1:16 pm

National nonresidential construction spending was down by 0.6% in May, according to an Associated Builders and Contractors analysis of data published today by the U.S. Census Bureau. On a seasonally adjusted annualized basis, nonresidential spending totaled $832.5 billion for the month. Spending was down on a monthly basis in 10 of the 16 nonresidential subcategories. Private nonresidential spending was down 0.4%, while public nonresidential construction spending was down 0.8% in May. Nonresidential construction spending is up 1.0% over the past year, though spending is down in 10 of 16 categories over that span. The

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Protection Against Monkeypox and Other Pathogens

July 1, 2022 10:07 am

This article is sponsored by SteraMist. Coronavirus Is Not An Outlier In Interconnected Age of Air Travel and Urbanization; TOMI Environmental Partners With Customers To Provide Disinfection and Decontamination Against Growing Frequency of Infectious Disease Outbreaks TOMI is uniquely prepared to provide effective disinfection solutions for its existing and new customers by ensuring that its SteraMist systems and BIT solution are ready to deploy at a moment’s notice. TOMI’s integrated business model includes preparedness for any disaster response and unforeseen emergency. TOMI continues to proactively procure all essential components to its products, in spite of

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