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Family vs. Team in Business

July 27, 2022 8:00 am

If you want to go out of business, run your company like it’s family! Ok, hold on. Before you hit the “X” button on this page, read a little further. I know a lot about this topic and almost went bankrupt because I was led to believe that the best companies are often described as like a “family.” Let me ask you: How many people do you know that have drama-free families? With no drugs or alcohol issues? Bankruptcy issues? Divorce? Depression?. If we are honest with ourselves, every family deals with drama at

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Employee Life Cycle: Onboarding

July 25, 2022 9:27 pm

Continuing our series, The Employee Life Cycle, we have reached our next stop…. Onboarding. Onboarding is the most crucial step process in the employee life cycle. It begins the experience the employee will go through in the company. Onboarding sets the company standard, reinforces values and beliefs, and starts the integration process of a new employee with the team. The most important and imperative step in onboarding is buy in. Successful onboarding must have 100% buy in from owners, CEOs, and executive level leadership. Investing time and energy to showcase the company to a

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2022 Unsung Heroes Award

July 25, 2022 1:00 am

“The characteristic of heroism is its persistency. All [people] have wandering impulses, fits, and starts of generosity. But when you have chosen your part, abide by it, and do not weakly try to reconcile yourself with the world.” ~ Ralph Waldo Emerson The cleaning and restoration industry is full of everyday heroes. With statistics like nearly one in every six homeowners filing an insurance claim each year, according to the Insurance Information Institute, that leaves literally millions of opportunities to restore properties and serve others. Take a moment to think of the best people

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How to NOT Get Roasted in a Deposition

July 22, 2022 8:00 am

When a property repair project becomes adversarial, as it often does, restorers may find themselves under the bright glare of scrutiny in the grueling litigation process known as discovery. Discovery is the exchange of evidence between parties prior to a civil trial. It is intended to narrow the issues for trial and help the parties and their counsel evaluate the case for settlement. Discovery comes in several forms: written discovery, such as questions (“interrogatories”) and requests for docu­ments; and oral discovery (depositions). A deposition is the most powerful form of dis­covery. It is a

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The Experience Convention & Trade Show: Jam-Packed + Budget-Friendly

July 20, 2022 2:33 pm

The Experience Convention and Trade Show is set for action on September 6-10, 2022, with the convention and trade show on the 7th – 9th and additional pre- and post-event classes on the 6th and 10th.   What HASN’T changed for 2022? We remain committed to make this event affordable for every company and individual! The price for the full convention and trade show is as low as ever at just $349! The program features five tracks of education, and the trade show has dozens of live demonstrations scheduled.  What HAS changed for 2022? The location has

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Selling Your Service

July 20, 2022 8:00 am

I don’t sell a product. I sell coaching and training, or in other words, a service. And while you as a restoration company may provide products such as drywall, paint, or a clean and dry room … what you really provide is also a service; a service that allows your customers to regain normalcy after a disaster. Several years ago, I was selling at an industry tradeshow we had never attended before. I watched potential prospects do their best to avoid making eye contact with me as they scurried by my booth. But the

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The Refreshed C&R: One Year Later

July 19, 2022 10:00 am

This month marks one year since the refresh of C&R! Can you believe it? From my view, this has been such a joint effort with all of you. Every reader, advertiser, contributor, and podcast guest. Every single person who subscribed, followed a social media page, shared an article or video, listened to, or watched a podcast or video, clicked on an ad, engaged with an eBlast. The list goes on and on. C&R has grown by leaps and bounds because of YOU! Here is a quick snapshot at what we’ve done, by the numbers,

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The Real Purpose of the ERP

July 19, 2022 8:03 am

My first experience with an emergency response plan was when I was VP of sales at an independent restorer in Oregon. I cold-called a religious private school and managed to get sent back to the facility manager. The gal in the office gave me directions to his office and I made my way back to go meet Tim. When I got to the right building and found his office, I knocked on the door and he motioned me in. Tim was sitting in his small office, a wall of keys to the right of

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Leaders Grow Other Leaders

July 15, 2022 8:01 am

Prospective candidates are wanting to grow, and to really grow we must all get out of our comfort zones because that is where optimal growth occurs. ‘A’ Player job candidates want to grow with you, and they desire to grow for you. Eric Butterworth argues to not ‘go’ through life, but to ‘grow’ through life. According to The KnowHow Team, authors of Why Workers Quit, in a recent survey conducted on the restoration workforce, to attract strong candidate prospects, today’s employer needs showcase current team members that experienced growth opportunities, developed their talents, and

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CONTENTS: Profitable Pack Outs – In-Person With Barb Jackson

July 13, 2022 10:12 pm

Take back to your company the knowledge to customize and implement your own walk-through system, a digital photo inventory system, and complete pack out process. Date:  August 16-17, 2022 Time:  8AM to 5PM (EST) Location:  1145 Commons Boulevard, Reading, PA  19605 Cost:  $795 Give your contents team the competitive edge! Take your contents division to the next level with 16 hours of LIVE hands-on training specially designed for owners, managers, and frontline team members. Learning Objectives: Scheduling & Mobilizing Teams – turn your staff into an assembly line of success! Streamlining Systems On-site –

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