Articles

Twelve Questions Your Leaders Must Ask Now!

Every leader knows when their business model is working. Revenue is growing, profits are high, customers are loyal, employee retention is high, and so on. However, getting ahead of the curve is important when market factors change. Often, leaders wait and see rather than face the brutal facts. Ten Issues That Will Affect Your Business As leaders, we need to step out of the daily grind and monitor the factors around us. It is likely that you may be aware of what is going on around you and are not making the shifts necessary

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Employee Life Cycle: Development

Yes, there is a difference between training and development. So, why is development so important? I am glad you asked! Development is a strategic business tool that should be discussed right along business development and goals. Employees stay longer when the employer is investing in them. 94% of today’s workforce would have stayed with a previous employer if they offered staff and personal development. WOW, 94%!! The number one way to fortify your company’s workforce and have a “next man up” culture is by developing the employees you have today. When you develop your

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Building Purpose Through Core Values

Core values are an incredibly powerful tool to coach, teach, and train the people in your business. If communicated regularly—with intent, worked on tirelessly, and lived out daily, they will lead to a purposeful business. Owners and managers can utilize core values to teach ideas about work, such as kindness to those around you, how customers should feel about your services, independent decision making, quality of work, advancing yourself, showing gratitude, and on and on. However, it is important that the people working in the business understand the meaning and application of the company’s

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Closing the Communication Gap Between Restorers and Adjusters

Publisher’s Note: This article was first shared in May of 2022 on the C&R website. It was so popular, we sat down with author and Encircle CEO Paul Donald to dive further into this topic! Take a listen! George Bernard Shaw, the Irish playwright, famously said “the single biggest problem in communication is the illusion that it has taken place.” This quote comes to mind when I think about the communication – or lack thereof – that exists between restorers and adjusters. Communication between restorers and adjusters has been breaking down for years and

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Restoring Dignity and Trust — What the Restoration Industry Has to Offer to Property Owners

This article is sponsored by CompanyCam, and article first appeared here! BK Restoration sees clients when they are at their worst. When BK Restoration Marketing Manager John Determan told me that, I understood what he meant. But when I walked into a house they were working on — with a destroyed roof, buckled floors, burned family photos, and seared memories — I felt it. Sure, you make money in the restoration industry. Insurance companies and clients pay you to tear down damaged walls, pull up molding carpets, and replace busted pipes. But the repairs go beyond the physical fixes. The restoration industry restores

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Safety First, or Safety Last

Implementing Job Site Analyses into Every Project. There is no question we work in an industry where hazards on the job site are common­place. We as restoration professionals should keep safety on the top of minds; if it is not, the rami­fications can be costly. Communication and training of job site hazards must be ongoing and should be incorporated into your culture. At the beginning of each project, we perform a Job Site Analysis (JSA); if the project changes, the Job Site Analysis (JSA) is revised. A JSA is a systematic procedure that breaks

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Creating A Coaching Culture

Fairly early in my restoration career, I was fortunate enough to have an Executive Coach and the positive impact of working with her was off the charts. Her perspective, insights, and consistent challenging reshaped many aspects of both my personal and professional life. Eventually, most of our key leaders were meeting with her on a consistent basis and in return it was helping us move the needle as an organization. The more I experienced the positive effects of her influence on myself and my leadership team, the more I started processing what it would

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Industry Resource Leaders

Meet our latest round of Industry Resource Leaders – all advertisers from the July/August issue of C&R! These are companies that are invested in helping restorers and cleaners serve customers. Take a moment to read about them, and explore what they have to offer.   Abatix Established in 1983 and with branch offices in the Atlanta, Baton Rouge, Chicago, Dallas, Houston, Jacksonville, Las Vegas, Los Angeles, Phoenix, San Antonio, San Diego, San Francisco, Sacramento, and Seattle areas, Abatix has grown into a nationally recognized supplier of products for the Fire and Water Restoration, General Construction, Industrial

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Acquisitions from the Employee Perspective

“Good morning, everyone. Thanks for coming to our emergency meeting today. I have some big news. I was recently presented a significant offer for the company and after much consideration, I have decided to accept it. As of two hours ago, I am no longer the owner. There will be a lot of change coming, but for now, everything stays the same. You will hardly notice a difference!” For many of you, this short speech might gen­erate an unnerving flashback. While the future of restoration is facing daunting opponents like staffing shortages and rising

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Letter to the Editor: The Industry Misunderstands Grain Depression

Publisher’s Note: We welcome dialogue and feedback on what you read in C&R! In the May/June issue of C&R, we published an article on grain depression – which drew a lot of support – and some counter discussions. Below is a “Letter to the Editor” response from two restoration instructors. Have feedback of your own? Reach out to me directly at [email protected]. The restoration industry has an incorrect understanding when it comes to grain depression on dehumidifiers, and it’s time to set the record straight.  To begin, unless there are strict and scientific conditions

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