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Weathering the Storm

October 6, 2022 8:00 am

It was Saturday, Aug. 5, 2017. The high temperature for the day was 95°; the evening low was 84° with an overnight low of 70°—a typical summer night in Oklahoma. If there was any rain in the forecast, no one thought a thing about it. It would likely be just a shower that the morning sun would dry out and we would be baking by mid-morning. There was no threat of severe weather. In fact, there had not been an August tornado in Tulsa since 1958.1 But as Will Rogers once said, “If you

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A Few Tips to Make the Most out of Your Moisture Meter

October 4, 2022 2:12 pm

Moisture Meters have long been essential in the wide array of tools required by water damage restoration techs, mold remediation and IAQ specialists, and any building inspector. Moisture is the single most important factor affecting the building integrity and a primary element needed for mold, mildew, and bacteria to thrive.   Industry professionals know that without a quality moisture meter, it is virtually impossible to properly survey the extent of the water intrusion, monitor the drying out of a structure and detect hidden moisture that can ultimately cause structural and health-related problems.  Industry standards

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What are the 2-3 Most Common Hurdles When Selling a Restoration Business?

October 3, 2022 9:22 pm

Q: What are the 2-3 most common hurdles when selling a restoration business? JT says: Restoration businesses vary widely in size, services, accounting methods, cultures, owner involvement and more.  Considering this variety, the following typically gives buyers and lenders the most heartburn: Inconsistent Sales:  Likely resulting from a large weather event, LL/CAT project, it creates uncertainty when determining an accurate Adjusted EBITDA/Cash Flow. Improper Accounting:  Possibly ‘kitchen table’ accounting, or more complex issues- Timing of revenue recognition, WIP adjustments, overhead allocations, etc.   Owner Involvement:  Owners of smaller companies (often husband/wife teams) wear many hats,

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Partnership and Service in Catastrophes

September 29, 2022 7:28 pm

Corey and Lindsay Brandon are familiar faces in the restoration industry. Today, they work together as a team as Director of National Projects for Insurcomm. Michelle sat down with Corey and Lindsay at The Collective to talk about what it looks like to mobilize for catastrophes, the importance of partnerships and working together, and how they effectively tag-team their role to serve customers at a whole new level. Corey, Lindsay, and baby Penelope are all currently on CAT duty in Florida following Hurricane Ian!

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Top 5 Critical Issues When Handling Catastrophic Claims

September 29, 2022 12:31 am

This article was first published in September of 2021. We are refreshing it on the C&R website because it contains some stellar reminders and information for those responding to Hurricane Ian. As Ida was approaching the Louisiana coast packing 150 mile per hour winds and unknown amounts of rain, I spoke with a claims manager for a national insurance carrier responsible for tens of thousands of property policies-in-force along Ida’s projected path. His company had just completed an internal audit and field reinspection program of thousands of closed catastrophe losses. We discussed the findings

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Employee Life Cycle: The Exit

September 26, 2022 9:32 pm

The last and arguably the most valuable leg of the employee experience is the exit.   High retention and low turnover are the goals for every company. Exit interviews are the most useful tool to provide valuable insight into underlying issues management may not see day to day. If people are leaving your company, figuring out why is crucial and necessary.   According to the “Harvard Business Review”, exit interviews should focus on six goals:  Uncover issues relating to HR – Of course, the go-to here is related to salary and compensation. There are several other

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The Modern Sales Process

September 26, 2022 12:33 pm

The world of sales today involves hunters and farmers, marketers and sales people, managers and representatives. In restoration, prospects have shifted somewhat in the last few years, and the process itself of running a successful sales team requires diligence, strategy, and structure. In this episode, we are joined by Justin Sifford and Alex Puertas, the drivers behind Wylander’s Remote Sales Management program. Both have extensive backgrounds in product and service sales, and a lot of knowledge to share on what works – and doesn’t work – in today’s world, with today’s customers. This episode

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6 Things to Consider Before Starting a Water Restoration Business

September 26, 2022 9:44 am

Starting a water restoration company can be a profitable business, but it’s important to do your research so your business can be successful. New water restoration business owners should create a comprehensive business plan that includes every aspect of their business. This includes everything from how much it will cost to get started, paying for day-to-day expenses, and how you plan to market your business. It’s important for new business owners to be realistic about their goals and have a solid understanding of the competition. With a thorough business plan in place, business owners

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Why Should I Hire A Coach?

September 23, 2022 8:00 am

Everyone benefits from coaching, and yet almost everyone lacks the sales and marketing skills for 2022 and the new decade. Most are caught up in trying to do it the way it was done in 1990 or 2000. Even worse are those that had success in the latter part of the 1980’s and 90’s and think that’s how they need to do it now!  The world has dramatically changed and so have marketing strategies. Consumers have also changed significantly, and what worked then is not acceptable now. I’ve worked with hundreds of marketers over

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IICRC Updates

September 20, 2022 10:20 am

Breaking News: Senator Elizabeth Warren has introduced the Military Housing Readiness Council Act which would establish a 17-person Council that includes members of the armed forces, military spouses, and a representative from the IICRC. The Department of Defense’s Military Housing Readiness Council will make policy recommendations surrounding privatized military housing, monitor landlord compliance, and more. To find out more about the bill, click here. Teach Inspection: We are looking for Instructors to guide the next generation of professionals in the IICRC Inspection Division. Are you ready to take the next step in your career?

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