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Preparing For Change

October 17, 2022 8:00 am

The challenges facing small business are changing. We know that future business performance is currently shaped by the wavering economy, shifts in supplies, and preference from consumers. I am in several conversations each week focused on preparing businesses for change, helping them strive to be ahead of their peers, and develop plans to excel in the near term.   It is not possible to predict the future of your market, but you can prepare how you react to change by following a pattern of thinking as suggested below. And you can rely on guidance

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IICRC Updates

October 14, 2022 8:00 am

AIM Awards Ceremony: Congratulations to this year’s winners! Hall of Fame Class of 2022 – Lee Pemberton & Michael West Cy Gantt Award – Dr. Alan Luedtke & Carey Mitchell Founder’s Award – Lee Pemberton & Bob Wittkamp Keith Williams Award – Michael West Full House Award – David Hodge Globetrotter Award – Craig Jasper Top Gun Award – David Hodge People’s Choice Award – Bruce DeLoatch Visit IICRC.org/AIM2022 for more about the 50’s-themed evening. Resource Center: This hurricane season it’s crucial to have a plan! Stay safe and prepared with before, during, and

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Avoiding Change Order Nightmares

October 13, 2022 3:06 pm

If you’re in construction of any kind, it’s likely you’ve faced change order blues. In this episode of When It Comes Down To It, Chuck walks through legal ramifications of change order mistakes, and the proper steps to take when creating and working through a change order. Also… be sure you watch to the end for some more great bloopers! You can find these hidden gems on almost every episode with Chuck!

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Conferences & Trade Shows

October 13, 2022 8:00 am

At least once a week, I am asked a question related to trade shows and conferences in the restoration industry. Sometimes it’s about best fit for vendors, sometimes it’s about the best content for restorers, and sometimes it’s about starting something new! By a quick count, I attended 13 different trade shows and conferences this year, and that is just the tip of the iceberg of what is out there when you add in franchises, regional meetings, etc.  I am not going to speak about all the shows I attended, or that are on

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BMS CAT Acquires Accent Property Restoration

October 12, 2022 1:00 pm

BMS CAT is proud to announce the acquisition of Accent Property Restoration in Milwaukee, Wisconsin. Accent has been in business since 2008, serving the Milwaukee area and surrounding communities, providing restoration, mitigation and reconstruction services for residential and commercial properties. “I am very excited to announce that BMS CAT has acquired Accent Property Restoration. Since 2008, Dean Rossey has built a tremendous organization that is focused on a great work environment and exceptional customer experience. These are two core competencies that match well with BMS CAT. We look forward to working with our new team members from Accent, as

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An Entrepreneur’s Toolbox: Dig a Moat, Build a Castle

October 10, 2022 10:15 pm

Building a strong, healthy restoration company doesn’t happen by chance. Success and sustainable growth require processes, efficiencies, KPIs, and an owner who is able to run the business, instead of the business running them. In this episode, RBA Founder Gokul Padmanabhan joins in for a conversation on what he sees at work within the most successful restoration companies, what it means to have a clearly defined purpose and the normals ups and downs owners face through various stages of their business. This episode is sponsored by Encircle.  

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Dear David: The Adjuster is Making Me Frustrated! What Can I Do?

October 10, 2022 10:00 pm

Dear David, Talking to the adjuster has been frustrating! I am a contractor but also the policyholder.  My house suffered water damages and I feel like this adjuster has been playing games with me. I told them stop or I would get an attorney.  The adjuster told me to have my lawyer contact them and then hung up the phone.  What happened and what could I do differently?  Dear Frustrated, Suffering a loss is difficult.  It is an emotional experience that taxes a person beyond their comfort. Unlike most policyholders you likely have an

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Choosing the Right Buyer | Episode 13

October 10, 2022 11:17 am

For some owners, multiple suitors have “come to call” – with offers to buy their company. Choosing the right buyer for your company is tough – and not a decision to be taken lightly! In episode 13 of the Restoration Master Class on M&A, Gokul shares how deals like this quickly go beyond the numbers, and start centering around culture and overall company health. The better you understand your buyer, the more educated your decision will be. Find the rest of this series right here, on the Restoration Master Class playlist on the C&R

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Why Should You Join the RIA?

October 10, 2022 8:00 am

Membership with the RIA is an investment in your business. It’s an effective way for business owners to increase their bottom line, stay up to date on the latest training and technology, and shape the future of the industry. We provide our members with industry and business insights and discounted access to premier conferences, educational offerings, certifications, products, and services. Even more importantly, the RIA serves as a unified voice for our members taking on the issues and challenges impacting their businesses that no one restoration contractor can face alone. Over its 76 year

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The Power of a Google Business Profile for Restoration Companies

October 7, 2022 8:00 am

If you own a Restoration Business (or any other service based business) then you may have heard of a little something called Google Business Profile. Doesn’t ring a bell? Then maybe you’re familiar with one of its many other names; Google My Business, Google Business Page, Google Places, or Google + Local? Whatever you know it as, there’s a good chance  that you’ve used it for your business at some point.  But in late 2021, a core algorithm update from Google hit hard. And yes it included yet another rebrand of their business page,

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