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AI Helps Home Services Deliver More

As artificial intelligence (AI) advances, it is critical to recognize that it cannot replace the importance of emotions, interpersonal communication, or human interaction—all of which are critical components to the success of the home services industry. However, in the face of the digital revolution, our industry must evolve to stay relevant and keep up with client expectations. So, how can AI help our franchise owners realize operational efficiencies to meet the unshakable demand for the services we so proudly deliver? Let’s start by identifying the skills we possess that cannot be so easily replaced

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What is the Cost of Doing Nothing?

Q: What is the cost of doing nothing?  (For 3 years I’ve discussed selling with my wife, last week she asked me this and I didn’t have an answer. Can you please clarify?)    JT says: For 15+ years I’ve successfully advised over 1,000 restoration owners as they contemplate a sale, many evolve from:  thinking about it… to interested… to curious… then committed. ‘Thinking about’ and ‘interested’ can last years, consuming significant emotional energy.  Until reaching ‘curious’, no questions are asked, no answers received.  Some even ask the wrong people, receiving inaccurate answers.  A poor

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Restoration Technical Institute 4th Quarter Course Listing Now Available

Restoration Technical Institute (RTI) announces available training courses for 4th quarter of 2023. Visit our website for additional learning opportunities including health, safety and compliance courses, FREE webinars and more: https://courses.rtilearning.com/  IICRC – Applied Structural Drying (ASD) – In Person: Destry Ransdell  https://courses.rtilearning.com/product/iicrc-applied-structural-drying-asd-in-perso-5  DATE: October 17-19, 2023 LOCATION: 1145 Commons Boulevard, Reading, PA 19605 COST: $1,195 2023 Owner’s & Manager’s Retreat – In Person: Various Presenters  https://courses.rtilearning.com/product/2023-owners-managers-retreat  DATE: November 2-3, 2023 TIME: 8AM – 5PM (EST) LOCATION: 1145 Commons Boulevard, Reading, PA 19605 COST: $795  Water Restoration Technician (WRT) | Applied Structural Drying (ASD)_COMBO  In

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What Custom Pricing Is, and Is Not: Part 2

Publisher’s Note: According to C&R/KnowHow’s 2022 State of the Industry study, getting paid is a top pain point for a majority of restoration contractors. Costs, labor burden, and overall pricing methodology are part of that equation, along with working with adjusters, having mortgage carriers involved, and so on. In this 2-part series, Anthony Nelson pours his years of learning and knowledge gained as a restorer on customized price lists onto paper. This series is NOT on specific prices or costs; it is a textbook of sorts on equations to ethically and logically figure out

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What I Wish I Would Have Known Before Getting into the Restoration Industry (with VIDEO!)

As a business consultant who has worked with 100’s of start-up to medium sized restoration companies there is a common theme I run into with most business owners……… What I Wish I Would Have Known Before Getting into The Restoration Industry. When I ask my clients why they decided to get into the industry, the answers are pretty similar across the board. 1. It’s a recession proof industry 2. It can be financially rewarding 3. The barriers to entry are low. While I wholeheartedly agree with these answers, I also know that if you

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Depressed About Grain Depression?

Don’t get depressed about grain depression! In this episode of When It Comes Down To It, Chuck Boutall from Restoration Technical Institute shares all about grain depression, defining grains, how to measure it, and troubleshooting when you’re not hitting your goals!

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The Liability of Asbestos

Liability claims for bodily injury and property damage arising from the inadvertent disturbance of asbestos is the #1 source of expensive claims on the Contractors Pollution Liability insurance policies sold to restoration firms. In contrast, professional asbestos abatement firms rarely get claims made against them for damages resulting from exposing people or property to asbestos. The key difference is the inadvertent disturbance of asbestos.  When an asbestos abatement firm gets to a job, they know there is asbestos to deal with and nothing bad happens. Usually when a fire and water restoration firm gets

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Thinking Outside the Box with Portable Storage

It’s CAT season and on this episode of the Restoration Today podcast we are talking with Chris Camasta & Greg Coulombe of Units Moving and Portable Storage to talk through portable storage needs you would have while responding to a CAT and working within a CAT zone. Chris & Greg share their thoughts on how portable storage helps alleviate some of the logistical challenges of responding to a CAT, answer whether restorers can bill for portable storage and how, the value for restoration contractors to have a relationship with a local franchisor, and more!

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How Compassion Helps Restorers Uncover the Unexpected Rewards of Biohazard Cleanup

In the biohazard cleanup industry, where our services include crime scene and suicide cleanup, hoarding situations, undiscovered deaths, and other moments of unexpected crisis, we frequently meet our clients in the midst of trauma. They are often experiencing a wide range of intense emotions, including shock, grief, guilt, or shame. The technical expertise and professionalism that biohazard cleanup services provide is critical to helping clients get through their distress. Failing to properly clean a site could trigger more interruptions and potentially hamper the grieving or healing process, so getting the job done right the

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Lessons from My Children: Climbing Mt. Everest

Life is full of challenges and mountains to climb, from the very day we’re born. But isn’t it amazing how we were divinely created to overcome those challenges and climb those mountains victoriously?  We all climb mountains at different rates, often with different tools best suited to us, right? I was recently listening to a podcast on climbing Mt. Everest, and the ongoing debate between whether climbers should have supplemental oxygen, or should not. Only about 5% of climbers go without – and many say if it can be done that way, it should

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