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Dear David: We Got Scammed! Why Won’t Our Insurance Cover the Loss?

March 7, 2022 11:59 pm

Dear David, We got scammed! My company recently received a large product order from a known client. After ordering, the client asked for a delivery address change – no big deal. Thirty days later, when we did not receive payment, my client confirmed they did not actually place the order. I filed an insurance claim but was denied. What happened, and why didn’t our insurance cover the loss? Dear Scammed, Unfortunately, your company was a “purchase order scam” victim. For everyone’s benefit, let’s explain how purchase order scams work. Initially, bad actors email businesses

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Restorer Coordinating Supplies for Ukraine

March 7, 2022 11:00 pm

Artem Lopatchenko is the owner of AdvantaClean Enviromental of Cary/Apex, and from Ukraine. He is spearheading efforts in the U.S. to help get resources and supplies to Ukraine, by way of Poland.   This 15 minute interview covers what he knows about conditions in Ukraine, and how Americans (specifically restorers and cleaning contractors with many supplies already in your warehouse) can help. SHIPPING INFORMATION: AdvantaClean Attn: Artem Lopatchenko 476 Shotwell Rd Ste 102-145 Clayton, NC 27520 LIST OF NEEDS: Baby Formula! Knee pads, elbow pads, Tactical gloves (new or used) SOF tourniquets Hemostatic QuikClot

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Is Trauma Cleanup Right for Your Business?

March 4, 2022 6:00 am

If you’re anything like me, you’re always looking for opportunities to grow or add to your company. As cleaning professionals we seem to have a never-ending supply of stuff to clean. We’re busy with mold remediations, we’re running from water loss to water loss, pumping out water and setting up drying equipment. And nowadays, disinfection services are popping up everywhere. Don’t get me wrong, this is all hard work – and there’s plenty of science and engineering behind our daily job duties. As tough as the long hours and middle of the night pipe

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Tech Talk: The Evolution of Restoration Software and Integrations

March 3, 2022 3:21 pm

With all the changes and evolutions in the restoration software space in recent years, we wanted to have a conversation with Ryan Pritchard from Canam Systems/PSA on the current state of tech in the industry. PSA is one of the original software platforms in the industry, founded in 1994. That puts the team in an interesting place to talk about the evolution of software for restoration contractors. In this podcast, Ryan and Michelle discuss the importance of integration and collaboration among industry software platforms, the differences between various solutions out there, data concerns, what

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Making It Rain: Structural Drying Solutions

March 3, 2022 6:00 am

A Note from the Editor: This is the final installment of a 3-part series by someone long-considered a structural drying expert. In parts one and two, R. David Sweet discusses an issue plaguing our industry: a lack of thorough drying, which is leading to additional structural damage. He also outlined what industry standards say about drying. Mr. Sweet has been an independent adjuster, owned and run his own restoration company for more than two decades, has a number of IICRC and other designations and certifications, is a Registered Third-Party Evaluator, and more. This series

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The Unicorn

February 28, 2022 11:00 am

This month I’ve decided to address what is likely the most concerning issue in our industry – finding quality employees. To further define quality employee, what I really mean is finding someone who will actually show up for an interview, can pass a background screening, and is eligible to be insured by our commercial auto insurance carrier. These days, this person is commonly known as – “The Unicorn”. In a perfect world we should all be hiring, evaluating, rewarding, disciplining, and firing according to our company core values. In reality, most are likely hiring

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Mold Remediation: Training, Best Practices, and New OSHA Catastrophe Training

February 28, 2022 12:00 am

In this episode of Restoration Today, we are joined by Doug Hoffman, the CEO of NORMI. NORMI is the National Organization of Remediators and Mold Inspectors. Today, the organization is about 7,500 people strong – and facilitates a variety of training courses related to environmental remediation. Doug discusses some of the best practices of mold remediation, clears up some of the common misconceptions, and explains why the assessment process is so important as part of the entire IAQ process. He also discusses a brand new program by OSHA that will affect restoration workers heading

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What are My Options if a Key Employee with Limited Funds Wants to Buy My Business?

February 27, 2022 4:03 pm

Q: A key employee wants to buy my business but doesn’t have that kind of money.  Any good options? JT says: Yes, options exist.  With solid financials, many SBA-backed lenders will accept a 5% down payment from a key employee.  If they’re already a partial owner, they may even qualify for 0% down with 100% financing.  Depending on your situation, it might be the perfect solution for transactions up to $5M.  Plus, you benefit by receiving your sale proceeds up-front with a nominal (or non-existent) carry-back note.   Additionally, options may include a Stock Redemption Plan

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Three Truths of Program Work Every Restorer Should Know

February 25, 2022 8:00 am

I lived and built most of my restoration career and insurance adjusting in program work. Now, between working in restor-tech with Encircle, being a technical IICRC/RIA trainer, and an umpire/ appraiser, I’ve learned there is a massive difference between what you’re supposed to do as a restorer and what you’re supposed to do as a restorer in the program environment. If you live too far inside the vendor program, you can become disoriented and get you and your business in trouble. In a program environment, you’re forced to play by others’ rules —usually, at

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Sins of the Substrate | Pairing Substrates with Flooring Type

February 24, 2022 8:56 pm

When it comes down to it, how much do you know about substrates? Are they in the right condition to pair with new flooring? Here are some of the common sins related to substrates and flooring: #1: Preexisting Conditions #2: Changing Floor Types #3: Moisture in Concrete Causing Flooring Failures These sins could trigger issues like mold, and become “mold food.” Watch this quick five-minute video for more!

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