Restoration Today

Restoration Today is a video and audio podcast covering everything restoration-related.

Every week, Michelle Blevins sits down with an industry peer – a contractor, a colleague, a supplier, an innovator, an insurer, etc. Every conversation covers the hottest topics in today’s restoration industry – going beyond fire and water damage restoration and diving into topics like M&A, company culture, hiring and recruiting, innovations in restoration, and tools of the trade.

Plus, there are some guaranteed laughs and heartfelt moments.

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The Great Insurance Crisis: 3 Steps for Restorers

The first time I ever left my house to a job interview to get into the restoration business, my car was covered in ash from the recent wildfires in the city where I lived. After a whopping 15 wildfires had started in Southern California that month, the air was even less breathable than the smog we’re used to. The year was 2003 and one of these fires was the largest recorded wildfire in California history, the Cedar Fire. Since 2003, the problem has literally exploded. In fact, the 8 largest California wildfires have all

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Meet “The Redneck CEO” Gary Findley

Gary Findley, chairman of the board for Stellar Brands, has had quite a year. First, he released his new book, fondly titled “The Redneck CEO”, then he appeared on ABC’s Undercover Boss. Gary joins Restoration Today to talk about the growth of Stellar Brands, which is parent company to Restoration 1, his knack and passion for franchising, what he’s learned from some mistakes – and wins over the years, and more. 

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Impactful Innovation: Planning The Collective

In an industry with many events, every planner and coordinator has to be up to the challenge to find ways to innovate and draw in attendees and vendors. From education to networking to expo hours, there are a lot of variables that can make or break an event, and impact future attendance for better or worse. Plus, there are key details like location, hotel, and accessibility to consider. Now going into its second year, The Collective by CORE is orchestrated by a powerhouse team, led by Vice President of Marketing Diane Goheen and Senior

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Radio to Restoration: A Calling to Serve

Katie Smith, CR, CEO of PHC Restoration and President of RIA‘s Board of Directors, proudly calls herself an “everyday restorer” – and embodies servant leadership. Through thick and thin in business and in life, Katie remains true to herself, her beliefs, and her ethics, while giving her all to everything in which she is involved. Her clear calling to serve others has made Katie a highly-sought-after servant leader in her company, community, and industry. As a CEO, she is authentic and transparent. As a member of her local community, she is selfless and involved.

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New Technology Removes Hurdles with Insurance Claims Payments

Getting paid is a common pain point for restoration contractors. There are a number of reasons for this – communication, working with adjusters, coverage issues, multi-party checks involving lenders, etc. In this episode, Michelle is joined by Mark Whatley (founder) and Sean Duffy (VP) of sureti – a new app paving the way for better customer service and faster payment times for property insurance claims by alleviating frustrations and delays caused by multi-party checks. They discuss the frustrations they have seen throughout the insurance restoration process, the evolution of a unbiased solution, and what

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CSU Researchers Increase Forecast, Predict Very Active 2022 Atlantic Hurricane Season

Colorado State University hurricane researchers have increased their forecast and now call for a well above-average Atlantic hurricane season in 2022. Above, you can watch C&R’s latest conversation with CSU Researcher Phil Klotzbach on this updated forecast, or listen below! He also shares some great resources for restoration contractors wanting to stay on top of what is happening in the tropics. The odds of El Niño for this year’s hurricane season are now quite low, and the odds of La Niña conditions have increased relative to what was projected with the initial outlook in

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Reducing Chemical Burden during Disinfection & Remediation

This quick bonus episode of Restoration Today takes us to the show floor at The Experience! Michelle and two special guests discuss the ongoing need to expose customers, especially those with chemical sensitivities, to fewer chemicals during remediation projects. Roger Berry, CEO, and Brian Lester, product specialist, talk about the 30+ years of science, testing, and more recently real-world use of dot Cleaner. Plus, they discuss finding products that are good partners going into CAT season, disinfectant application, and more.

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Using the S500 to Get Paid

Scott Whitaker, owner of Restoration 1 of Spokane, leans heavily into our industry’s most popular standard to get paid: the ANSI/IICRC S500. Whitaker is a big believer in training and education, and makes sure his team understands the scope, purpose, and application of the Standard. This includes knowing which section(s) of the S500 they should be using to bring in experts like IEPs, backing up work that needs to be done on a loss, writing accurate estimates, refusing to back down to adjuster pressure, and more. His franchise is the top performer in the

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Powering Growth Through Organizational Structure

SERVPRO Team Wall has seen massive growth in a few short years. In business since 2009, things got “real” in 2019 just before the pandemic. Today, SERVPRO Team Wall has three physical locations, 12 licenses, and more than 155 employees. Owners Jim and Trish Wall have leaned into organizational structure and putting the right people in the right seats to grow in a healthy, sustainable way. They are also at the forefront of helping fellow franchisees grow – and were awarded the SERVPRO One Team MVP Award for Q1 of 2022 for their efforts

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Strategic Growth: A Discussion on M&A and Other Trends with Kustom US CEO Andy Zavodney

Kustom US is in its third generation of leadership, and part of the group of larger restoration companies looking to grow through purposeful mergers and acquisitions. You can see a timeline of their M&A activity here. In this episode, Kustom US CEO Andy Zavodney discusses purposeful and strategic mergers and acquisitions, what sets Kustom apart from other industry players, what they’re finding sellers want in a buyer, attracting future generations into the trades, the value of industry associations, and more.

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