Restoration Today

In restoration, there is no opening time – or closing time. It is a 24/7 business that relies on taking calls after hours, on holidays and weekends, and being ready the moment the phone rings. No matter the company size, having someone ready to answer the phone at all hours can be tricky. Finding a call center or answering service with knowledgable, compassionate staff is also difficult. In this episode of Restoration Today, AnswerForce’s Mandy Rewis talks about the challenges of effectively managing and handling after-hours calls, periods of call influx during CAT situations,

Kinyon and Natalie Martin from Restore Rite in Blackfoot, Idaho, serve a unique area that includes the Fort Hall Indian Reservation and a city with a wide span of incomes and properties. In this episode, Kinyon and Natalie share their techniques and outside-the-box ways to attract and retain talent, and how they work with their team to serve the people in surrounding communities. Plus, a little chatter about work-life balance and running a company, as many do in our industry, as husband and wife.

The Experience is back in Las Vegas Sept. 7-9, at the all-new, state-of-the-art Caesars Forum! In this episode of the Restoration Today podcast, Larry and Michelle chat about what makes The Experience special – the industry awards and parties, hands-on training including a flood house right on the show floor, multiple tracks on various topics, and more. For a sneak peek at what’s coming this September, take a listen, then get registered at experiencetheevents.com!

When business owners and leaders look to accelerate their business growth, there are often two types of people: those who will lean into their industry peers, especially those outside their markets, and the others who won’t discuss business with peers at all. The latter often believes all other restorers and cleaners are competition, or “trade secrets” could get back around to competitors. Yet some of the biggest individual company growth in this industry has come from peers mentoring and leaning into peers in other markets. Often, our peers have fresh perspectives on our pain

This week, we welcome ATI’s Chief Marketing Officer Kenneth Schweighofer to the podcast! ATI is known for utilizing data to grow its marketshare, increase customer base, and acquire companies. The marketing department is no different. Kenneth and Michelle discuss effective marketing techniques for restoration companies, setting yourself apart from the competition, the advantages of organic marketing in certain areas, and more!

Are you ready to take your company to the next level? Want to drive profitability upward? What about getting paid for the job you should do? Reets Drying Academy is revving up for their Next Level event, happening Aug. 10-12 in Peachtree City, GA! Next Level is a hands-on, interactive learning experience involving some of the cleaning and restoration industry’s top instructors. In this quick conversation with Jeremy Reets and Nick Sharp, we discuss: The inspiration behind Next Level (beyond Meredith loving a good party!) Who this event was designed for. The two key