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Restoration Inflation

March 27, 2023 10:50 pm

There is no question that inflation is taking a bigger and bigger bite out of everyone’s budget.  I’m old enough to remember joining the workforce during the hyperinflation of the 1970’s.  I remember shopping for my first house when mortgage rates were 13% (and I felt fortunate to get one at 9.5%!).  But my children grew up, went to college and started their careers during a time of little or no inflation.  Sure, the price of gas had its ups and downs, but overall the costs for most goods and services varied very little

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Humanizing Work

March 27, 2023 10:10 pm

The workplace is often viewed as a sterile, cold environment where people are expected to leave their emotions at the door and focus solely on productivity. However, this approach is outdated and counterproductive, as it fails to recognize  that human beings are emotional creatures who thrive in an environment that values empathy, compassion, and mutual respect. Therefore, it is crucial to humanize the workplace to create a positive, productive, and fulfilling work environment. In the restoration industry, connecting to humans is what we do. Bringing that compassion, we give to our customers, internally will

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The 5 Foundations of Building a Profitable Restoration Business: Part 2

March 27, 2023 8:00 am

In Part One, we covered the first two foundations of building a profitable restoration business: Technology Stacks and Technical Knowledge. In this article, we’ll tackle the remaining three: Estimating For Scope, Pricing For-Profits, Simplicity Through Consistency, and Making Your Business Feel Like Home. These five foundations are key to the success and growth of your restoration company. If you’re tired of money worries, toxic culture, and the thought of closing your doors, it’s time to focus on these five. Estimating for Scope, Pricing for Profits: The Key to Maximizing Your Bottom Line This third

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The Lost Art of the Back and Forth

March 24, 2023 8:00 am

In recent years, the art of the back-and-forth has been drained to near extinction. A concept that has become mythical to most. However, for the more seasoned restorer, let’s take a nostalgic trip down memory lane to a simpler time. A time centered around collaboration, education, and growth. A time when contractors and adjusters worked together. A time when collaborating on scopes, to agree upon fair and reasonable pricing for the insured, took priority. A time when both parties educated one other, as well as the customer, to ensure understanding and growth within the

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Monetizing Open Drying Systems

March 23, 2023 8:00 am

Professional restorers have been trained on a method of drying which can sometimes lead to faster drying times and reduced costs for customers and insurance companies. However, this method is rarely documented or used in the real world. Why? Because we don’t get paid for using outside air. We would like to suggest there are ways to get paid for the knowledge of drying science which would allow the use of outside air. This tool in the restorer’s toolbox is to use some outside air to assist drying. Open drying is a “system [which]

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Insurance Claims Locusts

March 22, 2023 8:00 am

The process of recovering from a natural disaster is a long, expensive, and painful one. In frequently affected states like Florida, the impacts far outlast the media attention. As the claims process drags out and suffers its share of mishandling, fingers get pointed. For example, in the wake of Hurricane Ian in 2022, Florida’s Chief Financial Officer Jimmy Patronis publicly warned consumers about unscrupulous contractors and public adjusters. Patronis referred to them as “locusts” as well as “predators” that only serve to complicate the insurance claims and recovery process. Identifying Insurance Claims Predators In

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Do You Know Your Numbers?

March 21, 2023 7:48 am

I have the distinct honor of talking to restoration business owners from all over the country on a daily basis. In our industry, there’s a huge emphasis on revenue growth and very little focus on growth in terms of profitability. But why is that? When I thought about it, the answer was glaringly obvious, and a little alarming. People are prone to shy away from in depth financials and often outsource that part of the business. They simply don’t know the important numbers of their business.  You’ve invested your time and talents into this

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Employee Training Focus

March 20, 2023 9:40 pm

The 2022-2023 State of the Industry survey revealed 52.5% of respondents identified employee training as their top area of investment for the year. There is no doubt a focus on employee training would help combat systemic employee turnover in our industry, and as an approved IICRC instructor, I’m obviously a fan of this initiative. I wonder though, how are companies investing and what sort of training is their focus? It’s one thing to respond that investing in training is a top priority – that’s the easy part. The hard part is determining how best

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The Importance of Being Omnipresent

March 20, 2023 8:00 am

Have you ever had anyone tell you “Don’t put all of your eggs into one basket?” If so, then most likely you ignored them or rolled your eyes – just another old, outdated adage, right? Well, I am here to tell you that they’re right, unless you’re literally putting eggs into a basket I suppose. But when it comes to marketing your restoration or cleaning business, you need to heed that advice. Think about it, in the past you may have been very successful running Facebook ads to get inbound leads. Now you solely

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Allstate Pays Contractor $335,000 to Settle Dispute Over $33,000 Restoration Invoice

March 16, 2023 8:00 am

Contractor with a long history of collecting overhead and profit for mitigation and contents is denied 10 & 10 for subcontracted contents work. Allstate adjuster writes: “Allstate does not cover OH&P for mitigation or contents work so unfortunately your request for OH&P for any contents work or packing will not be approved.” Contractor uses Assignment of Insurance Rights to sue the carrier directly for overhead, profit, and attorneys’ fees. Retired Allstate Property Claim Manager testifies that Allstate acted in bad faith for refusing to pay overhead and profit for contents. SANTA ANA, CA –

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