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CSU Researchers Increase Forecast, Predict Very Active 2022 Atlantic Hurricane Season

June 7, 2022 12:00 am

Colorado State University hurricane researchers have increased their forecast and now call for a well above-average Atlantic hurricane season in 2022. Above, you can watch C&R’s latest conversation with CSU Researcher Phil Klotzbach on this updated forecast, or listen below! He also shares some great resources for restoration contractors wanting to stay on top of what is happening in the tropics. The odds of El Niño for this year’s hurricane season are now quite low, and the odds of La Niña conditions have increased relative to what was projected with the initial outlook in

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The S500: It’s Not All Black and White

June 6, 2022 8:40 pm

Last month, I emphasized the importance of studying the ANSI IICRC S500 in order to enhance water damage restoration operations and to provide sound justification for the line items presented in your estimates. It is a good document – and the 2021 version is the best our industry has ever had – but it’s not perfect and never will be. There will always be room for interpretation as so much of what we do as water damage restoration professionals is not always black and white. Until I was given the opportunity to teach the

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What Should I Be Thinking About While Planning My Exit?

June 6, 2022 8:14 pm

Q: All I’m hearing lately is M&A activity and multiples.  What else should I be thinking about while planning my exit?  JT says: A few key questions will offer some insight.  First, do you want to sell and retire completely, or sell and then work a few more years for the buyer?  Fundamentally different answers, but central to your planning.  Second, are you feeling burned out, or actually ready to sell?  Some restoration owners call wanting to sell, but learn they’re simply tired.  We then refer support to create a sustainable work/life balance.  Third,

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Professional Employer Organization

June 6, 2022 9:25 am

Small business owners in the service industries aren’t immune to today’s hiring challenges. Despite the shortage of qualified labor in the marketplace, you are looking for candidates to fill your open positions. When the stars and moon align, you find the right candidate, are excited to make them an offer, and it seems it will all fall into place. You pick up the phone, give them a call … and within a few minutes the conversation turns to what benefits you offer over and above the base salary. You take a deep breath and

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Cross Examination: Don’t Let Your CATS Turn Into Dogs

June 3, 2022 12:02 am

Before we know it, the catastrophe season will be upon us again. Restorers will be tempted to jump into the action, drawn by the instinct to render aid to those in need, and the potential for huge job volume. Entering the CAT world is one of the riskiest business decisions a contractor can make. They often return home from removing water from their customers’ properties only to find themselves under water, financially and legally. The harsh reality is that CAT work is a minefield, but your Ol’ Uncle Ed is here to share just

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Reducing Chemical Burden during Disinfection & Remediation

June 1, 2022 6:45 pm

This quick bonus episode of Restoration Today takes us to the show floor at The Experience! Michelle and two special guests discuss the ongoing need to expose customers, especially those with chemical sensitivities, to fewer chemicals during remediation projects. Roger Berry, CEO, and Brian Lester, product specialist, talk about the 30+ years of science, testing, and more recently real-world use of dot Cleaner. Plus, they discuss finding products that are good partners going into CAT season, disinfectant application, and more.

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Why Is Personal Branding Important?

June 1, 2022 10:32 am

Being ‘known’ in advance of your meeting (or call) or being remembered after your interaction with a client, is essential when you are trying to build a relationship and stay top-of-mind. I am telling you loud and clear: it is a different world, a different culture, a different buyer attitude, a different marketing process. Before the power of Google and other search engines, salespeople delivered product knowledge and education to the client. The salesperson that did that best was usually the winner of the sale. Today, the client does not need that. Today they

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A Student’s Perspective: The Value of In-Person Training

May 31, 2022 12:50 pm

This guest blog is written by David Hart, a longtime inventor and student in the cleaning and restoration industry. This is David’s first-hand account of a recent training experience he had at a training very specific to forensic restoration/bio-recovery/crime scene cleaning (you’ll read more about specific verbiage below). Have you had an incredible experience with an industry trainer? Share it with us! [email protected]. “On your feet!” The instructor’s commanding voice penetrated through the the training room. “Please join me in the Pledge of Allegiance.” I was mentally teleported back to my youth, when each

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Using the S500 to Get Paid

May 30, 2022 9:04 pm

Scott Whitaker, owner of Restoration 1 of Spokane, leans heavily into our industry’s most popular standard to get paid: the ANSI/IICRC S500. Whitaker is a big believer in training and education, and makes sure his team understands the scope, purpose, and application of the Standard. This includes knowing which section(s) of the S500 they should be using to bring in experts like IEPs, backing up work that needs to be done on a loss, writing accurate estimates, refusing to back down to adjuster pressure, and more. His franchise is the top performer in the

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Employee Life Cycle: Attraction

May 23, 2022 9:51 pm

If you were looking for a job today, would you be attracted to your company from the outside? The public may know what services you offer, but have you made the public aware of who the company is on the inside?  Gallup stated that 21 million employees left their job in July 2021. And for many companies within the restoration industry, the Great Resignation has hit hard leaving many employers wondering where to go and what to do. But the more intricate a problem seems to be only means that the solution lies in

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