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How Do I Avoid Botching the Sale of my Business?

May 3, 2022 12:23 am

Q: It’s been on my mind to sell- how do I avoid botching the sale of my business? JT says: With so much at stake, it’s a common fear.  After guiding hundreds of restoration owners through this process, I can say with confidence most wait far too long to ask questions.  Asking at the 11th hour offers little or no time to make key decisions or add business value.  Often, I hear some version of, “I really should have called you 2-3 years ago when selling first crossed my mind.”  Thus, ask questions and

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50 Years of Learning with IICRC

May 3, 2022 12:09 am

The Institute of Inspection Cleaning and Restoration Certification (IICRC) celebrates its 50th anniversary this year, and I’ve chosen this month’s article to highlight what this organization has meant to me during my career as a restorer. In doing so, I’m hopeful some of the readers might reflect on what the IICRC means to them – or could mean to them – and just maybe I can spark a little motivation in others to seek out opportunities to make our IICRC, and our standards, even better. When I was presented with the opportunity to come to

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Proper Care of Inspection Equipment

May 2, 2022 9:56 pm

This short, six-minute video walks through how technicians, project managers, and anyone else using instruments like moisture meters and thermal hygrometers should handle, clean, and store them for maximum lifespan and accuracy. This includes developing a maintenance program for equipment, and understanding the difference between various water damage equipment kits and what they might include. Be sure to watch the entire video for some great bloopers!

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The Future is Now: A Refreshed RIA

May 2, 2022 1:59 pm

The energy and excitement at this year’s RIA International Restoration Convention & Industry Expo was palpable. Using experience and feedback as their guide, it was clear everyone involved in the planning of this year’s event wanted it to be valuable and memorable, and they succeeded. In this episode of the Restoration Today Podcast, we are joined by: Kristy Cohen, RIA CEO Katie Smith, President of the Board of Directors Mark Springer, Immediate Past President Ben Looper, President-Elect We discuss a little bit about the conference, then dive into pressing questions about why today’s RIA is different,

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Is Pizza the New Sandwich for Mold Remediation?

April 28, 2022 8:00 am

For many of us who were involved in the early development of mold remediation as a sepa­rate subsection of restoration, it is sometimes difficult to realize that 20+ years of development means that the industry is not “new” anymore. Along with the recognition that mold remediation is a respected part of the cleaning and restoration world, comes the tendency to be complacent about the status and the standards that surround legiti­mate mold remediation efforts. However, such complacency would be a mistake. With an expected release date of early 2022, the heated discussions about every

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The Future of the Restoration Industry

April 27, 2022 8:00 am

One of the most important roles of an entrepreneur is to envision what the future looks like and lead a team towards a successful and prosperous future. As a leader, we often ask ourselves what the future holds for the industry we’ve entered in. Compared to other home service industries, restoration has been pretty resistant to change. Whether you look at marketing best practices, technology trends, or even hiring tactics, restorers tend to prefer the “status quo”. The question of “why” perplexes me, and the common answer I hear when I pose the question

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Restoring Kindness in Action

April 25, 2022 10:03 pm

How many of us, each day, bypass opportunities or a chance to show generosity and kindness?  We have all seen the elderly woman in the grocery store who is searching for a few pennies to buy her cat’s food, or the single mom who is struggling to carry the diaper bag, folding chair, and toddler while walking to her son’s baseball game 10 minutes late. Opportunities to restore kindness in our worlds are all around if we take a moment to look.   The dictionary defines restoring kindness as “to bring back the quality of

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Extreme Ownership: Triumphs, Tragedies, & Tornadoes

April 25, 2022 9:52 pm

Penco Restoration has been serving cities surrounding Atlanta, GA., for nearly a decade. Over that time, they’ve faced all the extremes: the triumphs of explosive growth, the heartbreak of tragedies within their team, and the pressures of a tornado leveling their town. Through it all, the team has remained strong and loyal to their customers and community. In this episode of Restoration Today, Penco founder/owner Joey Pendley authentically shares some of the keys to their explosive growth, challenges they’ve overcome, getting jobs, community and industry involvement, and more. 

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The Importance of Drying Chambers

April 21, 2022 8:00 am

Restorers are running and gunning in to­day’s fast-paced market, answering calls and helping customers in their times of need. Meanwhile, adjusters and TPAs tend to measure how fast we respond, and how fast buttons are clicked, as opposed to the quality of the restoration process. Despite the industry’s evolution, one thing hasn’t changed: the homeowner still needs you to deal with their problem. Adjusters and TPAs assume you’ll be drying the building as quickly as possible by applying the skills and equipment that deliver maximum drying efficien­cy. In addition, as restorers, we take for

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