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How a project starts is critical to set it on the right path to producing a positive customer experience and a profitable conclusion. A contract forms the legal agreement between a willing buyer (the customer) and a willing seller (the contractor). The contract is built upon the foundation laid from a clearly defined agreed-upon scope of work. What is and, as importantly, what is not included in that scope of work is outlined in the contractor’s estimate. Let’s discuss three guiding principles for better project outcomes. Tool #1 – The Claims Standard The Claims

Like many leaders I can be described as driven, relentless, aggressive, determined, focused, and other common traits of “type A” personalities. Have you ever considered how these traits may be causing you to be less productive? As an executive coach, I have found many well-intention “Type A” people are actually causing themselves and their organizations to be less productive. Often, we self-deceive ourselves into believing that we are productive most of the time and downplay the impact when we are not. The justification is our success track record. We see this success a result