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Restoration Today

Restoration Today is a video and audio podcast covering everything restoration-related.

Every week, Michelle Blevins sits down with an industry peer – a contractor, a colleague, a supplier, an innovator, an insurer, etc. Every conversation covers the hottest topics in today’s restoration industry – going beyond fire and water damage restoration and diving into topics like M&A, company culture, hiring and recruiting, innovations in restoration, and tools of the trade.

Plus, there are some guaranteed laughs and heartfelt moments.

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Have someone YOU would like to see on the podcast? Email your recommendation to [email protected]

The Restoration Golf League

April 23, 2023 9:55 pm

The Restoration Golf League was created as a platform to build strong business relationships between clients, prospects, vendors, and competitors in all facets of the insurance restoration industry, all surrounding the game of golf.   This week, Peter Lyons, founder of the Restoration Golf League, joins Restoration Today to talk about what the league is all about. The league has growth like wildfire to now include clubs in many regions across the U.S., and events happening all the time! If you are connected to the insurance restoration industry, serious about the game of golf and

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Stop Missing Xactimate Line Items

April 17, 2023 12:11 pm

Seth Harrison, Executive Director of Actionable Insights, joins the podcast this week to talk about their amazing tool, Actionable Profile! The Actionable Xactimate Profile was built to help contractors make fewer mistakes, catch missed line items, and SO much more. The Actionable team is constantly working on the profile with updates, additional line items, making it faster and more user-friendly. Here are a few highlights: Live estimating guidance (Actionable Alerts) that leverages the Insight Sheet Database XactScope for mitigation invoicing and exterior (siding & roofing) estimating, providing rule scripts to improve estimates for both

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ATI Grows Again: Venturi & Carolina Restoration Services Join the Family

April 13, 2023 11:34 am

In the last few weeks, ATI has announced two M&A transactions – including the acquisition of Venturi Restoration and a merger with Carolina Restoration Services. In this bonus Restoration Today Podcast episode, ATI President and Chief Acquisition Officer Jeff Moore, Venturi COO Mitch Martin, and CRS President Travis Bailey share their insights on the M&A journey, tips on choosing the right company to merge with, lessons they learned along the way, and more! These transactions solidified ATI as the third largest non-franchise restoration company, by number of offices, in the U.S. They also remain

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Harnessing the Power of Online Reviews

April 10, 2023 10:44 pm

Online reviews can be a major business-builder for companies excelling not just at getting positive reviews, but getting them often and consistently. Yet the art of getting customers to actually leave reviews isn’t always easy. There are right and wrong times to ask, good ways to ask and … well … not so good ways. Plus, what happens when a bad review pops in? Or a customer tries to leave a good review, but doesn’t know how and gives up? In this episode of Restoration Today, Zach Garrett, founder of Liftify, shares what it actually takes to get

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Intentionality + Profitability | Restoration Master Class Episode 4

March 30, 2023 12:00 am

Building a company with an intentional culture and purpose does not happen by accident. The more intentional you are with your company, and the decisions you make as a leader, the greater you set your entire team up for success. This, in turn, leads to higher revenues – and an overall ability to be profitable and have healthy profit margins. In this fourth episode of the Restoration Master Class on Profitability, sponsored by Encircle, PHC Restoration CEO and current RIA Board President Katie Smith joins the conversation to share what she’s learned about the

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Home Clean Heroes

March 27, 2023 12:00 am

In a special episode of Restoration Today, we jump over into the world of cleaning companies to chat with Joe Delatte. He is the driving force behind Home Clean Heroes. As we get closer to May, when Restoring Kindness really ramps up, Joe and Michelle discuss the importance of trust and integrity in cleaning, the power of community service, and how one company can have a big impact at home.

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New Attorney on the Block

March 23, 2023 11:12 pm

There’s a new attorney in town, who also owns the title of Super Lawyer in the State of California! In this episode of Restoration Today, meet Caroline Victoria Tucker. She is the newest edition to the Law Offices of Edward H. Cross & Associates. Tucker brings a strong background to the law firm, and an eagerness to help restorers and their businesses excel.

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Modern HR: Parental Leave, Interns, & Company Culture

March 13, 2023 10:13 pm

With every new generation comes changes to the workforce, and that workforce’s wants and expectations. Today, Millennials, Gen Z, and each generation to come after them will have different expectations than Gen X, Baby Boomers, Traditionalists, and the generations to come before them. In today’s economy and job market, especially with the immense shortage of workers in the skilled trades, the onus is on restoration companies to be forward-thinking with their approach to today’s workforce. What will attract and retain the best talent for your company and customers? Sasser Restoration, based in North Carolina,

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The Good, the Bad, & the Ugly: Restoration Recruiting

March 6, 2023 9:41 pm

This week, Lowe’s announced a $50 million commitment to training people for the skilled trades over the next five years. Why? We all know why – because the skilled labor shortage is an ongoing problem, with 85% of contractors saying they struggle to find skilled workers. To compound matters, Mike Rowe recently rattled off the statistic on his podcast that for every five people leaving the skilled trades, there are only two to replace them. So when the candidate pool is small, but the need to hire is immense, it becomes key to lean

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That’s a Guarantee!

February 27, 2023 7:35 pm

Few things in life, and restoration, are a guarantee. But as restorers, you can guarantee care and compassion for your clients, and depending on the loss and scope of work, guarantee your team’s ability to restore their property to pre-loss condition. In this episode of Restoration Today, we are joined by second generation restorer and CEO of Guarantee Restoration Services, Shawn Folks. In this podcast, we discuss standing independent in a consolidating industry, what it takes to stay competitive, serving a hurricane-prone region (the Gulf Coast), the importance of partnerships, creating and maintaining a

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